Refund policy

Effective Date: April 4, 2026

At ANAAJOO, we deal in food and consumable products. Due to the nature of these items and to maintain strict hygiene and safety standards, we follow a no return policy under normal circumstances.

No Returns Policy

• We do not accept returns for products once they are delivered.
• Returns are not applicable for:
  • Change of mind
  • Taste preferences
  • Opened or used products

Damaged, Defective, or Incorrect Products

We take full responsibility for product quality and order accuracy.

If you receive:

• A damaged product
• A defective item
• An incorrect product

Please contact us within 3 DAYS of delivery.

Reporting an Issue

To request a replacement or refund:

• Email us at wecare@anaajoo.com
• Share:
  • Order details
  • Clear photos/videos of the issue

Requests without proof may not be accepted.

Resolution (Replacement / Refund)

After verification:

• We may offer:
  • Replacement of the product, or
  • Refund to original payment method
• Refunds will be processed within 5-7 business days.

Shipping for Replacement

• In case of valid issues:
  
  • Replacement shipping will be handled by us at no extra cost.
    

Contact Us

For any concerns, please reach out:

Email: wecare@anaajoo.com